Please note that we do not offer Returns and Exchanges on International orders.
For local purchases made within South Africa, customers are able to return items within 7 days from when the order was received for a credit note only. Please note that only the value of the goods will be credited.
Artinmywardobe is not responsible for any shipping charges that may occur from a return. Shipping charges for returning any item(s) will be at the customer’s own cost.
Please follow the instructions on the invoice in your package and return your item(s) within 7 days of receipt to the address below only. Goods sent to the post office will not be collected.
Return address: 12, Amber Lane, Sandown, 2196, Gauteng.
- Returns must be received in new, unworn condition with all tags attached.
- Shoes must be tried on indoors and have no marks or damage.
- Please take good care to avoid the transfer of make-up onto item when trying it on. Items with any kind of stain will be rendered non-returnable.
- No credit notes or exchanges on Sale items.
- No refunds, unless item is proven to be faulty. This happens rarely.
Artinmywardorbe reserves the right to not grant a credit note/exchange/refund if above criteria’s are not met.
Once we have received your package, you will be notified via email at the email address listed on your account when the order was placed. A credit slip will be processed within 7 working days of receiving the package back and a credit note will be emailed to you.
The following items are non-returnable & credit slips will not be issued for the following:
- All Jewellery
- All Sale Items
Please note we cannot exchange or give you a credit note on any grooming products, jewellery or swimwear on account of health and hygiene reasons.
If you wish to exchange item(s) please email email@example.com within 5 days from receiving the product. Our policy requires that item(s) must be returned to our address within 7 days of receiving goods & all returns are at customer’s own cost.
Please state your Name, Email address, Phone number, Address & Order Number. We will reply confirming receipt of your email. Once we have received and checked the returned item(s), we will send you a credit note via email within 7 working days.
If you require any additional information, please feel free to contact us at firstname.lastname@example.org